Frequently Asked Questions
At VIOS Compounding Pharmacy, we understand that you may have questions about our services and the medications we provide. Our goal is to offer clarity and support, ensuring you feel confident and informed about your treatment options. This FAQ page is designed to address common inquiries and provide detailed information about our compounding services. If you have any additional questions, please don’t hesitate to contact us.


A compound medication is one that is designed just for you from a prescription written by your doctor. It is formulated to deliver a dosage and potency that can’t be found in a one-size-fits-all, commercial medication. Another advantage is that Vios takes great care in mixing your medication without ingredients that trigger allergies or cause unpleasant side effects, and in a form that is easy to administer.
Regular, or commercial, pharmacies mix and distribute medications from predetermined formulas. Compound pharmacies take a step back and start with base ingredients that can be mixed in amounts that are customized for each patient. Also, in the case of commercial drug shortages, compound pharmacies can also produce those commercial medications.
It’s easy. Click the Start Your Order button on our homepage, use our convenient app, or just call and one of our Patient Care Representatives will be happy to help you out.
We will work with your insurance provider to coordinate coverage, ensuring that you will always receive the highest medication coverage and the best price options available based on your personalized plan.
Yes. We share your doctor’s goal of achieving the best outcome for you. We are happy to talk to your doctor about the ingredients, dosage and form of medication that will work best for you, as well as the allergic reactions and side effects that you need to avoid. For your doctor’s convenience, we offer several prescription forms to refer to throughout our website on the Compounding pages and Providers page.
Vios is accredited by the Pharmacy Compounding Accreditation Board (PCAB) for compliance, a service provided by the Accreditation Commission for Health Care (ACHC).
Yes! We accept Flexible Spending Account and Health Savings Account cards.
Yes. No longer will you need to place multiple orders, at multiple pharmacies, several times per month to meet your medication and medical supply needs. We will coordinate all of your pharmacy care for you, ensuring that all medications and supplies arrive when you need them.
Just let us know if you would like to streamline your prescription needs through Vios and one of our pharmacists will call your doctor or pharmacy to make the transfer. Click here.
Yes. Your privacy is important to us. The Health Insurance Portability and Accountability Act (HIPAA) regulations, first enacted in 1996, continue to guide the processes and interactions of our entire staff.
See What Our Clients Have to Say About Us
Each testimonial is a testament to our dedication to providing high-quality, customized care. We invite you to read their experiences and see the positive impact VIOS has had on their health and well-being.
The pain relieving cream is great and dealing with Vios is so easy.
Ernest Smith
February 7, 2024Very professional and their follow-up was great
Sharon Schoenfeld
February 7, 2024Caring customer service and quick response to my orders
mark whitson
February 7, 2024The order came in as asked for, I haven't been sick, and I'm thankful.
Maryse Dunbar
February 7, 2024Absolutely LOVE this pharmacy!
Kesha Rosamond
September 7, 2024Great experience with pharmacy. My doctor was able to connect and discuss the GLP-1 med with team. I was able to get this for a fraction, even paying the out of pocket cost, of what it would have been through my insurance. I have fibromyalgia and was very inflamed and in a lot of pain. I have been on compound for a few months and have lost significant amount of all over inflammation immediately and average 10lbs a months of weigh loss. This has been a life changing med for me. Huge thanks!
Kelly Somers
September 7, 2024In a world where prompt communication and personalized service are becoming increasingly rare, Vios Compounding Pharmacy rises above the rest. From the moment I first contacted them, their level of service has been nothing short of remarkable. With a perfect blend of professional acumen and personal touch, their team consistently outperforms expectations. Be it over phone or email, they are swift in response, understanding the importance of time in healthcare. The team’s admirable dedication ensures all queries are addressed without delay. This is a testament to their core values of respect and kindness that clearly permeate every level of their organization. Vios Compounding Pharmacy also earns top marks for their delivery service. In an era of 'fast' everything, Vios takes the term to a new level. Regardless of the request, they have consistently delivered with astonishing speed, all while maintaining the highest standards of safety and care. Pricing at Vios is fair and transparent, with no hidden costs. They clearly understand that fair pricing is an essential part of high-quality healthcare and work to keep costs competitive, without compromising on the quality of their service or products. At Vios, you're not just another prescription number. You're a valued member of their community, and they treat you as such. This pharmacy understands the importance of building relationships based on trust, respect, and excellent service. In conclusion, Vios Compounding Pharmacy embodies what a pharmacy should be – a trusted, reliable, and compassionate partner in health. I highly recommend Vios to anyone seeking a professional, fast, and friendly compounding pharmacy. This is not just a great pharmacy, it's an outstanding one. In my book, Vios Compounding Pharmacy deserves nothing less than a five-star rating!
Adam Blackington
November 7, 2023As far as the customer service and how fast I received my pain cream it's been just wonderful
Ernestine James
February 7, 2024Hand down, the BEST pharmacy around. I had a specialty compounding prescription, that I tried to get filled for over 3 hours. After calling over 30 pharmacies, I finally stumbled upon Vios! I informed Muhammad of my urgent need for my prescription, as I am traveling out of the country tomorrow morning! Much to my delight, Muhammad told me to come on in, and filled my special compounding prescription in just 15 minutes. I absolutely love this place! Thank you Muhammad, and the entire Vios team for THE BEST SERVICE!!
Dr. John Smith III
November 7, 2022