FAQ2024-11-12T20:26:35+00:00

Frequently Asked Questions

At VIOS Compounding Pharmacy, we understand that you may have questions about our services and the medications we provide. Our goal is to offer clarity and support, ensuring you feel confident and informed about your treatment options. This FAQ page is designed to address common inquiries and provide detailed information about our compounding services. If you have any additional questions, please don’t hesitate to contact us.

What is a compound medication?2025-01-15T16:15:41+00:00

A compound medication is one that is designed just for you from a prescription written by your doctor. It is formulated to deliver a dosage and potency that can’t be found in a one-size-fits-all, commercial medication. Another advantage is that Vios takes great care in mixing your medication without ingredients that trigger allergies or cause unpleasant side effects, and in a form that is easy to administer.

What is the difference between a regular pharmacy and a compound pharmacy?2025-01-15T16:15:28+00:00

Regular, or commercial, pharmacies mix and distribute medications from predetermined formulas. Compound pharmacies take a step back and start with base ingredients that can be mixed in amounts that are customized for each patient. Also, in the case of commercial drug shortages, compound pharmacies can also produce those commercial medications.

How do I get started with my first order?2025-01-15T16:15:15+00:00

It’s easy. Click the Start Your Order button on our homepage, use our convenient app, or just call and one of our Patient Care Representatives will be happy to help you out.

Do you accept insurance?2025-01-15T16:15:07+00:00

We will work with your insurance provider to coordinate coverage, ensuring that you will always receive the highest medication coverage and the best price options available based on your personalized plan.

Can I have my doctor call you to get info about creating a compound medication?2025-01-15T16:14:54+00:00

Yes. We share your doctor’s goal of achieving the best outcome for you. We are happy to talk to your doctor about the ingredients, dosage and form of medication that will work best for you, as well as the allergic reactions and side effects that you need to avoid. For your doctor’s convenience, we offer several prescription forms to refer to throughout our website on the Compounding pages and Providers page.

What are your certifications?2025-01-15T16:14:46+00:00

Vios is accredited by the Pharmacy Compounding Accreditation Board (PCAB) for compliance, a service provided by the Accreditation Commission for Health Care (ACHC).

Can I pay with my Flexible Spending Account or Health Savings Account card?2025-01-15T16:14:22+00:00

Yes! We accept Flexible Spending Account and Health Savings Account cards.

What about my prescriptions for non-compound medications and supplies – can you fill those too?2025-01-15T16:13:42+00:00

Yes. No longer will you need to place multiple orders, at multiple pharmacies, several times per month to meet your medication and medical supply needs. We will coordinate all of your pharmacy care for you, ensuring that all medications and supplies arrive when you need them.

How do I transfer a prescription to Vios from another pharmacy?2025-01-15T16:13:24+00:00

Just let us know if you would like to streamline your prescription needs through Vios and one of our pharmacists will call your doctor or pharmacy to make the transfer. Click here.

Do you follow HIPAA regulations?2025-01-15T16:13:07+00:00

Yes. Your privacy is important to us. The Health Insurance Portability and Accountability Act (HIPAA) regulations, first enacted in 1996, continue to guide the processes and interactions of our entire staff.

Compounded Medications

Bioidentical Hormones

Cosmetics

Dermatology

Pain Management

Podiatry

Sexual Wellness

Veterinary

Weight Loss

Trending Products

Semaglutide Injection

Semaglutide Injection

Semaglutide Transmucosal Strips

Semaglutide Transmucosal Strips​

See What Our Clients Have to Say About Us

Each testimonial is a testament to our dedication to providing high-quality, customized care. We invite you to read their experiences and see the positive impact VIOS has had on their health and well-being.

  • The pain relieving cream is great and dealing with Vios is so easy.

    Ernest Smith Avatar Ernest Smith
    February 7, 2024

    Very professional and their follow-up was great

    Sharon Schoenfeld Avatar Sharon Schoenfeld
    February 7, 2024

    Caring customer service and quick response to my orders

    mark whitson Avatar mark whitson
    February 7, 2024
  • The order came in as asked for, I haven't been sick, and I'm thankful.

    Maryse Dunbar Avatar Maryse Dunbar
    February 7, 2024

    Absolutely LOVE this pharmacy!

    Kesha Rosamond Avatar Kesha Rosamond
    September 7, 2024

    Great experience with pharmacy. My doctor was able to connect and discuss the GLP-1 med with team. I was able to get this for a fraction, even paying the out of pocket cost, of what it would have been through my insurance. I have fibromyalgia and was very inflamed and in a lot of pain. I have been on compound for a few months and have lost significant amount of all over inflammation immediately and average 10lbs a months of weigh loss. This has been a life changing med for me. Huge thanks!

    Kelly Somers Avatar Kelly Somers
    September 7, 2024
  • In a world where prompt communication and personalized service are becoming increasingly rare, Vios Compounding Pharmacy rises above the rest. From the moment I first contacted them, their level of service has been nothing short of remarkable. With a perfect blend of professional acumen and personal touch, their team consistently outperforms expectations. Be it over phone or email, they are swift in response, understanding the importance of time in healthcare. The team’s admirable dedication ensures all queries are addressed without delay. This is a testament to their core values of respect and kindness that clearly permeate every level of their organization. Vios Compounding Pharmacy also earns top marks for their delivery service. In an era of 'fast' everything, Vios takes the term to a new level. Regardless of the request, they have consistently delivered with astonishing speed, all while maintaining the highest standards of safety and care. Pricing at Vios is fair and transparent, with no hidden costs. They clearly understand that fair pricing is an essential part of high-quality healthcare and work to keep costs competitive, without compromising on the quality of their service or products. At Vios, you're not just another prescription number. You're a valued member of their community, and they treat you as such. This pharmacy understands the importance of building relationships based on trust, respect, and excellent service. In conclusion, Vios Compounding Pharmacy embodies what a pharmacy should be – a trusted, reliable, and compassionate partner in health. I highly recommend Vios to anyone seeking a professional, fast, and friendly compounding pharmacy. This is not just a great pharmacy, it's an outstanding one. In my book, Vios Compounding Pharmacy deserves nothing less than a five-star rating!

    Adam Blackington Avatar Adam Blackington
    November 7, 2023

    As far as the customer service and how fast I received my pain cream it's been just wonderful

    Ernestine James Avatar Ernestine James
    February 7, 2024

    Hand down, the BEST pharmacy around. I had a specialty compounding prescription, that I tried to get filled for over 3 hours. After calling over 30 pharmacies, I finally stumbled upon Vios! I informed Muhammad of my urgent need for my prescription, as I am traveling out of the country tomorrow morning! Much to my delight, Muhammad told me to come on in, and filled my special compounding prescription in just 15 minutes. I absolutely love this place! Thank you Muhammad, and the entire Vios team for THE BEST SERVICE!!

    Dr. John Smith III Avatar Dr. John Smith III
    November 7, 2022
Go to Top