Frequently Asked Questions

What is a compound medication?

A compound medication is one that is designed just for you from a prescription written by your doctor. It is formulated to deliver a dosage and potency that can’t be found in a one-size-fits-all, commercial medication. Another advantage is that Vios takes great care in mixing your medication without ingredients that trigger allergies or cause unpleasant side effects, and in a form that is easy to administer.

What is the difference between a regular pharmacy and a compound pharmacy?

Regular, or commercial, pharmacies mix and distribute medications from predetermined formulas. Compound pharmacies take a step back and start with base ingredients that can be mixed in amounts that are customized for each patient. Also, in the case of commercial drug shortages, compound pharmacies can also produce those commercial medications.

What are your certifications?

Vios is accredited by the Pharmacy Compounding Accreditation Board (PCAB) for compliance, a service provided by the Accreditation Commission for Health Care (ACHC).

How do I get started with my first order?

It’s easy. Cick the Start Your Order on our homepage, use our convenient app or just call and one of our Patient Care Representatives will be happy to help you out.

Do you accept insurance?

We will work with your insurance provider to coordinate coverage, ensuring that you will always receive the highest medication coverage and the best price options available based on your personalized plan.

Can I pay with my Flexible Spending Account or Health Savings Account card?


What about my prescriptions for non-compound medications and supplies – can you fill those too?

Yes. No longer will you need to place multiple orders, at multiple pharmacies, several times per month to meet your medication and medical supply needs. We will coordinate all of your pharmacy care for you, ensuring that all medications and supplies arrive when you need them.

How do I transfer a prescription to Vios from another pharmacy?

Just let us know if you would like to streamline your prescription needs through Vios and one of our pharmacists will call your doctor or pharmacy to make the transfer. Click here.

Can I have my doctor call you to get information about creating a compound medication for me?

Yes. We share your doctor’s goal of achieving the best outcome for you. We are happy to talk to your doctor about the ingredients, dosage and form of medication that will work best for you, as well as the allergic reactions and side effects that you need to avoid. For your doctor’s convenience, we offer several prescription forms to refer to throughout our website on the Compounding pages and Providers page.

Do you follow HIPAA regulations?

Yes. Your privacy is important to us. The Health Insurance Portability and Accountability Act (HIPAA) regulations, first enacted in 1996, continue to guide the processes and interactions of our entire staff.